What do the coloured logo's in the shopping guide mean? /
The coloured logos in our shopping guide tell you if a store refunds VAT on first request and in a timely manner.
Most stores guarantee a VAT refund and process your claim within 21 days.
More than 65.000 stores have already refunded VAT via Vatfree.com, so there’s more than enough choice for you to shop tax-free, hassle free, in the neighbourhood and online.
Partner store
Refund is guaranteed | This is an official vatfree.com partner store. The store has signed a contract with Vatfree.com and a VAT refund is guaranteed.
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Pledger store
Refund is highly likely | This store has refunded VAT on a regular basis in the past. A VAT refund is highly likely on first request. |
New store Refund is likely for most new stores but may take time in some cases | This store has recently been added to our system. We've never worked with them before so we don't know whether they'll refund your VAT on first request. Most new stores are familiar with VAT and export laws, and are more than happy to cooperate in a timely manner. Some new stores might take a bit more time to process your claim. |
Non-cooperative store
Refund is unlikely. | These stores have indicated they don’t want to refund VAT or that they only refund VAT via a specific route.
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