Under European Union tax law, exported goods are generally subject to a 0% VAT rate. NATO employees and those working for certain exempt EU institutions are also eligible for this 0% VAT rate.
If you meet the necessary requirements and your export is confirmed by customs, you are entitled to a VAT refund on the goods you’ve purchased. This regulation is designed to avoid double taxation—ensuring you are not taxed both in the EU and again when importing goods into your home country.
What to Do If a Store Refuses to Cooperate
Not all stores are willing to cooperate with VAT refund claims unfortunately. If a store refuses to assist, you have two options:
Contact the Store Directly
Stores are more likely to respond positively to direct requests. Try reaching out via social media or email. If you need help finding the correct contact information, feel free to ask us for assistance. Don’t forget to CC or tag us in your message so we can offer support.
File a Complaint with the European Commission
We are taking this matter to the European Court of Justice, but we need your help. Filing a complaint with the European Commission will increase pressure for change and could even result in your VAT refund being processed after all.
👉 Submit your complaint here: European Commission - Online Complaint Submission
📌 Need help filling out the form? Visit this page for guidance.
Your action could help bring about positive changes in EU VAT refund policies. Together, we can work to make this process fairer and more transparent!