If you are leaving the EU from any EU country other than the Netherlands, you must visit Customs to obtain a manual stamp (ink/wet stamp) as proof of export.
Receipt requirements
Your receipt must include the following information:
⤠Your full name
⤠Country of residence
⤠Passport number
If any of this information is missing, bring a Tax-Free form, which is automatically generated in your account when the claim is registered and will also be sent to you by email.
đšī¸ Manual customs validation
Take your receipts (and Tax-Free forms, if applicable) to the Customs desk at your airport, train station, or border crossing.
Customs will place a manual stamp on your receipt or Tax-Free form.
After obtaining the stamped documents, upload a photo of the stamped receipt and/or Tax-Free form to your claim.
After validation
Once proof of export is uploaded, your claim will be reviewed and processed accordingly.
We will keep you updated about your claim status by email and in your account.
After the store has processed your refund, you will be able to request a payout.