Please note that the expected refund date in your account is an approximation and not guaranteed.
If your payment has not arrived within 2 weeks after the expected refund date in your account and you have not heard from us yet, please contact us via [email protected].
In general, reasons for payment delays can include the following and will vary depending on the partnership status of the store:
The finance department of the store only processes payments once a month and/or has longer than usual payment terms.
A store employee responsible for payments is on holiday.
A store employee responsible for payments is sick.
The store has changed their contact address, bank account, or other billing details and did not communicate this to us.
The store has changed their refund policy and did not communicate this to us.
The store is not sure our request is legitimate because you did not contact them beforehand (and therefore unfortunately did not respond and pay).
The store has never received a VAT refund claim before and is still waiting for information about the VAT refund process from the tax administration and/or their accountant/tax analyst.
The store is already working with a different VAT refund company (and therefore unfortunately did not respond and pay).
The store prefers to refund the VAT to you directly (and therefore unfortunately did not respond and pay).
The store never refunds VAT (and therefore unfortunately did not respond and pay).
If you have any further questions or need assistance, feel free to reach out!