Can I submit a claim for online purchases? /

Yes, you can submit claims for items bought online.

There are different online shopping and delivery situations that will determine which procedures you must follow to claim back the VAT:

1. Store delivers to EU address → You export the items yourself via air, car or train
2. Store delivers to EU address → A shipping company exports the items for you (ocean and air)
3. Store delivers to non-EU address directly → via air courier (DHL, FedEX, PostNL)
4. Store delivers to non-EU address directly →  via ocean freighter