If the online store delivers your items to an address in the EU and you later export the items via airplane, train or car:
Step 1. Get an invoice with your non-EU address as billing address
When you pay online, most webshops provide the option to fill in a delivery address and a billing address. For the billing address, use your non-EU address and add your name and passport number to meet the receipt criteria for VAT refund. Sometimes webshops do not facilitate the billing address to be different from the delivery address. A remark field or extra address field can be used or contact the webshop for support.
Step 2. Register your invoice via the vatfree.com app or website Most online stores send your invoice via email after you have paid. You can then register the invoice via the vatfree.com app or website. You will receive confirmation of registration in your email.
Step 3. Get customs validation & upload photo of stamped invoice
print your invoice and the generated tax-free form to prepare for customs validation. To get a VAT refund, you need to visit customs to get proof of export of your goods. Find out where to find customs here. After passing by customs, make photos/scans of all your documents and upload them via the Vatfree app or website.
Leaving the EU from The Netherlands? Skip the line and use the Customs app for digital validation. There is no need to print the invoice from the store as the process is completely digital.
When we have approved your documents, we'll provide a time-frame for your refund and we'll notify you when your VAT has come in from the store.
Information about payment methods can be found here.