Since January 2026, Dutch customs uses digital validation for purchases made in the Netherlands.
Your Dutch purchases must be digitally registered with customs:
Partner stores: Purchases are registered automatically by the store and submitted to customs.
Non-partner stores or online purchases: Register your purchase via our app or website before departure and before passing customs.
We recommend downloading the NL Customs VAT App to check whether your purchases are correctly registered. In most cases, visiting the customs desk is no longer necessary.
At the airport:
Open the NL Customs VAT App.
Enable location services (GPS) and Bluetooth.
Request VAT validation in the app.
The app will indicate whether:
validation is completed immediately, or
you need to visit the customs desk for an additional check.
You may also visit the customs desk directly, where an officer can locate your purchases by scanning your passport.
If you purchased goods in another EU country and leave the EU via Eindhoven AIrport:
Visit the customs desk.
Customs will place a manual (ink) stamp as proof of export.
Digital validation does not apply to non-Dutch purchases.
⚠️ Important:
Your receipt must show your name, country of residence, and passport number.
If this information is missing, bring a Tax-Free form.
Bring your purchased items (if requested), passport, boarding pass, and — if you hold an EU passport — proof of residence outside the EU.
After customs, upload a photo of the stamped receipt or Tax-Free form to your claim.
€50 per store per day for purchases made in the Netherlands.
Customs Location & Opening Hours – Eindhoven Airport
The customs desk is located on the 1st floor. Before check-in and passport control, go to the main hall and take the elevator up to the 1st floor. Turn right when you exit the elevator, and you will find the customs desk at the end of the hall. Follow the yellow signs for guidance.
Desk hours: 06:00 – 22:00
Note: Customs officers are present at the airport 24/7.
If the desk is closed, you can contact customs via the phone numbers displayed at the desk. A customs officer will come to stamp your receipts. If the numbers are not visible, please ask an airport staff member for assistance.
Contact details:
Eindhoven Airport general contact: +352 2700 0767 (a customer service agent can connect you to the customs department)
Digital validation: automatically registered — no upload required.
Manual stamp: upload the stamped document to your claim.
You will receive email updates as your refund progresses and when payment details can be submitted.