Customs system
There are two types of customs systems:
Manual, wet stamp at a customs desk (used by Dutch and other EU stores)
Digital terminal with barcode scan (used by Dutch stores only)
Minimum spend threshold
You must spend at least €50 per store per day.
For the minimum spend thresholds in other countries, check this page.
Customs desk location and opening hours
The customs desk at Rotterdam Airport is on the 1st floor. When entering the airport through the main entrance, turn right and go upstairs. Follow the signs to the customs desk. If you're unsure, ask an airport employee for directions.
Customs officers are present 24/7.
If the desk is closed, you can call the customs phone number listed at the desk. A customs officer will come down to help stamp your receipts. If you can't find the number, ask airport staff for assistance.
Contact information
Rotterdam Airport General Info: +35227000767
Rotterdam Airport Customs: +31881538300
Required documents for customs
Complete purchase invoice with store details and buyer identity (name, passport number, non-EU address)
Purchased items
Passport
If you have an EU passport: proof of residence outside the EU
Boarding pass